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Terms and Conditions of Booking

These conditions, the description of the Orpheus & Bacchus Music & Wine Festival and the further written information supplied form part of the Client’s contract with the Company. “The Company” shall mean SARL Orphée & Bacchus, company registered in France, Siret 481 471 464 00018. “The Client” shall mean the signatory to the booking form and everyone named in the booking form or added subsequently.

1. CONTRACT No contract shall exist between the Client and the Company until a booking form signed by the Client and accompanied by the appropriate deposit or full payment if applicable has been received by the company and confirmed in writing to the Client. The Client must notify the Company within seven days of the date of the confirmation invoice if the invoice does not confirm accurately the Client’s reservation, failing which the Client shall be bound by the terms of the confirmation invoice. Any amendments must be made and confirmed in writing. The full price of the Festival is payable eight weeks before departure. If full payment is not made by the due date the Company reserves the right to cancel the booking and retain the deposit.

2. PROGRAMME / ACCOMMODATION CHANGES. The Company reserves the right to make changes to the concerts, the musicians, the cuisine and the itineraries if circumstances dictate. We will do our best, but cannot guarantee, to satisfy clients’ room requirements.

3. CANCELLATION BY US. The Company reserves the right to cancel an event if the minimum number of persons on which the event is costed do not make bookings. The Company will advise you 56 days before departure in writing and refund all moneys paid to the Company. You are strongly advised to take out cancellation insurance against travel arrangements you may have made.

4. CURRENCY. Payment is in euros except for U.K. and U.S.A. residents.

 

5. CANCELLATION BY YOU. If the Client cancels the event for any or all of the people named on the booking form a charge will be made, depending on the date of cancellation. 56+ days before departure – loss of deposit / 56 days before departure – 100%

6. TRANSPORT. Clients make their own transport arrangements to Le Faure although we will be happy to advise you. Orpheus & Bacchus will arrange pick-up/return for specific trains at Libourne (TGV), Bordeaux/Merignac (Air), Bergerac (Air),.

7. PASSPORTS. A valid passport is necessary for all clients.

8. MEDICAL. Clients are advised to obtain the Department of Health leaflet “Protect your health abroad” and to ensure they are registered for Health Care in the EC.

9. INSURANCE. It is a condition of booking that Clients have comprehensive travel insurance with medical emergency and 3rd party liability cover. The Company will not be held liable for any deficiencies.

10.LIABILITY. The Company accepts liability in the event that the Client’s holiday arrangements are not supplied to you as described in the information packs and are not of a reasonable standard. The Company’s liability shall be limited to £500/600€ in respect of compensation. Baggage and personal belongings are at all times and in all circumstances at the Client’s risk.

11. COMPLAINTS. If at any time you feel dissatisfied, please bring the matter to the attention of Ian Christians immediately. Any matter not reported during the event will not be considered. Complaints must be put in writing within 30 days of the end of the event.

12. RECORDINGS. Some concerts will be recorded for DVD and internet and may include audience images. Under no circumstances may clients record or take photographs during concerts.